According to independent reports, 29% of hospitality and service industry employees are disengaged, while the industry is suffering from some of the highest employee turnover rates of any business.
“Without doubt one of the major challenges facing an organisation is the ability to firstly attract the right staff, and secondly to retain them. All too often we expend an enormous amount of energy in developing and nurturing our staff, only to find them move on.” Graham Francis, CEO Swan Care.
With high attrition rates, increased costs for on-boarding, decreasing margins and ever increasing demands from clients and guests, the hospitality and service industry is facing significant challenges.
Question: How do you address these challenges?
Answer: Employee Engagement and Recognition!
Your employees are your only competitive advantage, and highly engaged employees can have a positive impact on your brand value.
Employees who feel valued, trusted, respected and appreciated, and are given positive feedback, are more likely to deliver discretionary effort as a result of higher engagement levels, which can lead to reduced staff turnover, increased productivity and an improved level of customer and guest experience, all of which can have a positive impact on your bottom line.
Our recently published white paper is designed to offer an insight into the best practices for employee recognition in hospitality, hotels, heath services, aged care, events and concierge companies, with practical tips for maximising your results when implementing a culture of employee engagement.
To order your free copy please email us by clicking this link
For more information, contact:
The Storey Group – TASTAHEL Team
PO Box 390667
United Arab Emirates