Employee Recognition best practice for hospitality and the service industry

July 2, 2017


According to independent reports, 29% of hospitality and service industry employees are disengaged, while the industry is suffering from some of the highest employee turnover rates of any business.


“Without doubt one of the major challenges facing an organisation is the ability to firstly attract the right staff, and secondly to retain them. All too often we expend an enormous amount of energy in developing and nurturing our staff, only to find them move on.” Graham Francis, CEO Swan Care.

With high attrition rates, increased costs for on-boarding, decreasing margins and ever increasing demands from clients and guests, the hospitality and service industry is facing significant challenges.